Enterprise Unlimited Subscription Agreement

Chengtong Zhihui Co., Ltd. — Enterprise Unlimited Subscription Agreement (English translation)

Provider: Chengtong Zhihui Co., Ltd. (Taiwan Unified Business No. 60381491), operating the brand "TrueLink".

Customer: the Customer's company name, unified business number, platform account identifier (UID), contract reference, service start date, signatory and title are those set out in "Schedule 2 — Commercial and Signature Snapshot", which the Provider's system generates and appends to this Agreement at the moment of signature. Schedule 1 (Acceptable Use Policy) and Schedule 2 form an integral part of this Agreement.

1. Definitions

1.1 "Service" means the tools and functions the Provider makes available through the TrueLink platform, scoped by clause 2 and Schedule 1.

1.2 "Input" means text, images, data and prompts that the Customer or its Authorised Users upload, enter or instruct the Provider's systems to process.

1.3 "Output" means articles, images, structured data, reports and other results generated by the Customer through the Service.

1.4 "Billing Period" means each 30-day period counted from the service start date.

1.5 "Authorised User" means an employee of the Customer, or a person under the Customer's direction and supervision, to whom the Customer assigns entitlement within its platform workspace.

2. Scope of the Service

2.1 During the term, the Provider grants the Customer use of the TrueLink platform within the limits of Schedule 1, including AI content generation, SEO and structured-data tooling, the content factory, and certification and evidence tooling, together with any other function the Provider opens to this plan from time to time.

2.2 The specific list of available functions, quotas, parameters and concurrency limits is as configured in the Provider's back office and as announced on the platform. The Provider may adjust the fair-use boundaries for cost, security or abuse reasons, giving notice under clause 18.

2.3 Functions labelled "coming soon", "in testing" or "preview" are not guaranteed to be provided before their general-availability announcement and do not form part of the Provider's obligations.

2.4 The Service is an online digital service. The Provider does not provide bespoke development, managed execution by its own staff, or any guarantee of commercial results, unless separately agreed in writing.

3. Fees, Tax, Invoicing and Payment

3.1 The fee for each Billing Period is NT$10,500 (inclusive of 5% Taiwan business tax; NT$10,000 net plus NT$500 tax).

3.2 The Provider issues a Taiwan uniform invoice once each period's payment is verified as received.

3.3 The current payment methods are bank transfer, remittance, or cash (offline). The Customer shall pay before each period begins and shall provide a verifiable remittance reference or receipt number. Activation or renewal takes place only after the Provider's finance staff verify receipt.

3.4 If the Provider later enables online card payment or a third-party payment provider, it will notify the Customer; the payment, auto-renewal and cancellation mechanics will then follow the subscription billing terms published by the Provider at that time.

3.5 Each payment reference may be consumed exactly once across the Provider's entire system. A reference submitted a second time is rejected and produces no activation or renewal.

3.6 If the Customer fails to pay on time, the Provider may suspend the Service until payment is received. The service period is not extended by the suspension, and the fee for that period remains payable.

3.7 Fee changes follow clause 18 and take effect from the Billing Period following the change.

4. Commencement, Term, Renewal and Termination

4.1 This Agreement takes effect on the "service start date" recorded in Schedule 2, and runs in Billing Periods of 30 days.

4.2 The Agreement renews when the Customer pays for the following period. Each period is activated only after the Provider verifies that period's payment. Non-payment does not automatically extend a period.

4.3 Either party may terminate by written notice (including email) given at least 7 days before the end of the current period, with effect at the end of that period.

4.4 The Provider may suspend or terminate the Service immediately and without prior demand if the Customer: (a) breaches clause 9 (no resale); (b) materially breaches Schedule 1; (c) uses the Service for unlawful or infringing purposes; or (d) becomes subject to bankruptcy, reorganisation or liquidation proceedings, or shows other significant credit failure.

4.5 After termination the Customer may request an export of its Output within 30 days. After that period the Provider may deal with the data under the retention and deletion policy in clause 13.

4.6 Clauses 10, 11, 13, 14, 16 and 19 survive termination.

5. Refunds

5.1 The plan is prepaid. Where the Customer has produced Output during a period and a certificate or evidence record has been issued for that Output (including platform certification, notarisation or public publication records), the fee for that Billing Period is non-refundable. The service has been delivered, and the certificate is permanently published and independently verifiable by third parties.

5.2 Where the Customer has produced no Output at all during a period, the Customer may request a full refund of that period by emailing support@truelink-group.com within 14 days of that period's payment. Fourteen days is the outer limit for making the request.

5.3 Termination or cancellation stops future charges only. It does not refund the current period, and the Customer may continue to use the Service until that period ends.

5.4 This clause applies the same standard as the Provider's published subscription billing terms. In case of conflict, this Agreement governs for this plan.

6. Consent to Immediate Performance

6.1 Before generating Output for the first time, the Customer will give an express confirmation on the platform that it wants the Service to begin immediately.

6.2 The Customer expressly requests that the Provider begin performing before any statutory withdrawal or cooling-off period expires, and acknowledges that once Output has been produced and a certificate issued, that period's service is treated as fully delivered and the Customer loses, for that period, any right of withdrawal it would otherwise have had under consumer protection law.

6.3 The Provider's systems record and retain, with a server-side timestamp: the moment of that confirmation, the Customer's account identifier, the version and content hash of the agreement then displayed, the price then displayed, and the version identifier of the confirmation wording shown. These records serve as evidence for both parties.

6.4 Where the Customer is a legal entity contracting for business purposes, consumer withdrawal rights designed for natural persons generally do not apply. In that case this clause records the parties' agreement on when the Service is delivered.

7. Accounts, Seats and Authorised Users

7.1 The subscription entitlement is granted to the Customer's single workspace owner account on the platform, and is distributed by that account to Authorised Users in the same workspace according to the Provider's back-office configuration.

7.2 Authorised Users are limited to the persons defined in clause 1.5. The Customer shall ensure Authorised Users comply with this Agreement and Schedule 1, and is responsible for their acts as for its own.

7.3 Account credentials must not be shared, lent or made available to third parties, and a single seat must not be rotated among several people. The Customer shall notify the Provider immediately of any unauthorised access.

7.4 The number of seats and the scope of distributable entitlement follow the Provider's current back-office configuration. Additional seats require separate agreement with the Provider.

8. Fair Use and Overage Handling

8.1 "Unlimited" means unlimited use within the boundaries set out in Schedule 1, and is scoped to the "designated tools" listed on the Provider's published plan page. Transfers, revenue-share settlement, refund processing, and any high-cost items the Provider announces are outside the no-point-deduction scope, and are charged according to the Provider's announcement in force at the time.

8.2 When a fair-use limit is reached, that class of service stops until the next reset point. The Provider does not automatically throttle, downgrade, convert usage into metered overage billing, or add charges on that basis.

8.3 If the Customer needs usage beyond the fair-use boundaries, it shall agree separately priced terms with the Provider in advance.

8.4 Where the Provider adjusts the specific fair-use boundaries, it gives notice under clause 18.

9. No Resale or Sharing

9.1 The Customer shall not resell, sublease, distribute, white-label, host on behalf of, or by any substantially equivalent means make the Service, its capacity or its access available to third parties for gain.

9.2 The Customer's use of the Service to produce content for its own clients as part of its own business is not restricted by clause 9.1, provided that no third party obtains direct or indirect access to platform functions, the back office, or the account.

9.3 Breach of this clause entitles the Provider to terminate immediately, to retain fees already paid, and to claim damages.

10. Intellectual Property and AI Output

10.1 The platform and its source code, algorithms, models, scoring and certification methodology, weights and thresholds, interface design, and all non-public technology and concepts, together with the intellectual property and trade secrets in them, belong to the Provider or its licensors. The Customer acquires none of those rights by using the Service.

10.2 Rights in the Input remain with the Customer or its original rights holders. The Customer warrants that it holds lawful rights in the Input and that supplying it infringes no third-party rights.

10.3 Provided the Customer has paid as agreed and is not in breach of Schedule 1, the Provider grants the Customer a worldwide, non-exclusive, sublicensable and irrevocable licence to whatever rights the Provider may hold in the Output, allowing the Customer to use, reproduce, adapt, publicly transmit and commercially exploit the Output. No further licence fee is charged for that use.

10.4 The Customer understands and agrees that: (a) Output is generated by AI models, and the Provider does not warrant its accuracy, completeness, currency, legality or non-infringement; (b) identical or similar prompts may produce similar Output for different customers, and the Provider does not warrant that Output is original or exclusive; and (c) whether purely machine-generated material with no human creative contribution attracts copyright protection remains unsettled in current practice. If the Customer needs copyright protection in the Output, it should add substantive human authorship and editing of its own.

10.5 The decision to use the Output, and responsibility for that use, rest with the Customer. Before publishing, the Customer shall review the Output, verify facts, confirm that it does not infringe third-party copyright, trade marks, patents, trade secrets, likeness rights or reputation, and confirm compliance with the laws and advertising rules of its industry.

10.6 If a third party brings a claim or action against the Provider arising out of the Customer's use of Output, the Customer shall indemnify the Provider for the resulting loss and reasonable costs of defence.

10.7 The Provider may process the Customer's Input and Output as necessary to provide and improve the Service. The Provider will not use the Customer's non-public Input to train general-purpose models offered to others without the Customer's written consent. Content the Customer chooses to publish publicly on the platform is governed by the platform's public-content rules.

11. Data Processing, Personal Data and Security

11.1 Input and Output are stored in the cloud environment used by the Provider, protected by technical and organisational measures consistent with general industry standards.

11.2 In platform interfaces and audit records, the Provider masks or one-way hashes personal data. For example, for signature events the Provider stores only a one-way hash of the source IP address and browser identification string, and does not store the raw values.

11.3 The Provider collects, processes and uses personal data in accordance with Taiwan's Personal Data Protection Act and the Provider's published privacy policy.

11.4 Where the Customer inputs material containing personal data, the Customer shall ensure it has a lawful basis for collection and use, and bears the responsibilities of a data controller for that personal data.

11.5 If a security incident affecting the Customer's data occurs, the Provider shall notify the Customer within a reasonable period after becoming aware of it, and describe the steps taken.

12. Know Your Customer

12.1 This plan is contract-based. The Customer shall provide company registration details, its unified business number, and identity verification material for its representative or authorised signatory, so that the Provider can complete customer due diligence.

12.2 The Customer shall keep that information true, accurate and current. The Provider may refuse activation or terminate the Service where information is false or the Customer refuses verification.

12.3 Retention of that material follows clause 13.

13. Retention of Commercial Evidence, Legal Basis and Review

13.1 The Provider retains signature evidence, payment and activation evidence, invoices and accounting vouchers, KYC records and related audit records (together, "Commercial Evidence") for 2,555 days (7 years) from the date each record is created.

13.2 The legal bases for retention are: (a) performance of this Agreement and the exercise or defence of legal claims connected with it (contract); and (b) the record, ledger and financial-statement retention duties imposed by Taiwan tax and commercial accounting legislation (legal obligation). The Provider's systems record this basis as "contract_and_legal_obligation".

13.3 After the retention period expires, the Provider deletes or de-identifies the Commercial Evidence within a reasonable time, except where the law requires otherwise or where a dispute, investigation or audit is ongoing, in which case retention continues for a reasonable period after that matter ends.

13.4 The Provider reviews the retention period, legal basis and deletion practice under this clause every 12 months, and records the conclusion and its basis in the Provider's retention policy review record.

13.5 Where the Customer exercises rights of access, review, copying, correction, restriction of processing or erasure over personal data, the Provider cooperates within the limits of the statutory retention duties described above.

14. Confidentiality

14.1 Each party shall keep confidential the other's trade secrets, technical information, customer data, pricing and commercial terms learned in performing this Agreement, and shall not disclose them or use them outside the purpose of this Agreement without the other's written consent.

14.2 This obligation survives termination for 3 years.

14.3 Information is not confidential if it is public, was lawfully known to the receiving party before receipt, was lawfully disclosed by a third party, or must be disclosed under law or by a court or competent authority. In the last case the disclosing party shall, so far as the law permits, notify the other party in advance.

15. Service Availability

15.1 The Provider uses commercially reasonable efforts to keep the Service available. Unless the Provider separately issues a written service level agreement, the Service is provided as is, and the Provider makes no commitment to any particular uptime percentage, response time or throughput.

15.2 The Provider may suspend the Service for maintenance, upgrades or security incident response. For non-urgent planned maintenance the Provider will use reasonable efforts to notify the Customer in advance.

15.3 Parts of the Service depend on third-party services, including cloud compute, model inference, search engines and social platform interfaces. Loss of function caused by those third parties' outages, policy changes or interface changes is not a breach by the Provider.

16. Limitation of Liability

16.1 The Provider's total aggregate liability under this Agreement is capped at the total subscription fees the Customer actually paid to the Provider in the 3 months preceding the event giving rise to the claim.

16.2 The Provider is not liable for indirect, incidental or consequential loss, loss of profit, loss of goodwill, business interruption, or loss of data.

16.3 Clauses 16.1 and 16.2 do not apply to the Provider's wilful misconduct or gross negligence, nor to liability that cannot be limited or excluded by law.

17. Force Majeure

If a party cannot perform, or is delayed in performing, because of natural disaster, war, epidemic, change of law, power or network failure, order of a competent authority, or any other cause beyond its control, that party is not liable for the delay while the cause persists, but shall notify the other party promptly. If the cause persists for more than 30 days, either party may terminate.

18. Amendments and Notices

18.1 The Provider may amend this Agreement and Schedule 1. Amendments apply from the Billing Period following notice to the Customer by email or platform notification.

18.2 A Customer that does not accept an amendment may terminate in writing before the next Billing Period begins, at no additional charge.

18.3 The authoritative form of an amended version is the version number and content hash recorded in the Provider's systems.

18.4 Notices are sent to the email addresses stated in this Agreement or otherwise designated by the parties, and are deemed received on the next business day after sending.

19. Governing Law and Jurisdiction

This Agreement is governed by the laws of the Republic of China (Taiwan). The parties agree that the Taiwan Taipei District Court shall be the court of first instance for disputes arising out of this Agreement.

20. General

20.1 The Customer shall not assign this Agreement, in whole or in part, without the Provider's written consent.

20.2 If any clause is held invalid or unenforceable, the remaining clauses continue in effect.

20.3 This Agreement and its schedules are the entire agreement between the parties for this plan and supersede all prior oral or written statements and arrangements.

20.4 The Traditional Chinese version of this Agreement governs. This English translation is provided for convenience; in case of any discrepancy, the Traditional Chinese version prevails.

20.5 Matters not covered here are governed by applicable Taiwan law and by any further written agreement between the parties.

—— Signature ——

Provider: Chengtong Zhihui Co., Ltd. (Unified Business No. 60381491)

Customer: as recorded in "Schedule 2 — Commercial and Signature Snapshot" (company name, unified business number, signatory and title).

The parties' consent and the moment of signature are evidenced by the server-side timestamp and the immutable signature snapshot hash recorded by the Provider's systems.

Schedule 1 — Acceptable Use Policy (English translation)

1. Scope

1.1 This Policy forms part of the Enterprise Unlimited Subscription Agreement and applies to the Customer and all its Authorised Users.

1.2 "Unlimited" in this plan means unlimited use within the boundaries set out in this Policy.

2. Single Entity Use; No Resale

2.1 The subscription is for the Customer (a single legal entity) and its Authorised Users, for the Customer's own operations.

2.2 No resale, sublease, distribution, white-labelling, hosting on behalf of others, or any substantially equivalent arrangement that gives a third party access to the platform.

2.3 Account credentials must not be shared, lent or published, and a single seat must not be rotated among several people.

3. Fair-Use Boundaries

3.1 The Provider applies a fair concurrency limit per account (for example, a maximum of 8 concurrent jobs for DGX-class tools), so that other customers' service quality is protected.

3.2 Paid AI tools have a reasonable daily usage limit. On reaching the limit, that class of tool stops until the daily reset; other non-AI tools are unaffected.

3.3 Large-file downloads have a reasonable monthly bandwidth limit.

3.4 On reaching any limit, that class of service stops until the next reset point. The Provider does not automatically throttle, downgrade, or convert usage into metered overage billing.

3.5 The specific numeric limits follow the Provider's current back-office configuration and platform announcements, and changes are notified under clause 18 of the Agreement.

4. Prohibited Uses

4.1 Anything unlawful under the laws of Taiwan or of the Customer's own jurisdiction.

4.2 Infringing another person's copyright, trade marks, patents, trade secrets, likeness rights, privacy or reputation.

4.3 Producing or distributing spam, fraudulent messages, malware, phishing content, or deliberately misleading false information.

4.4 Producing discriminatory, hateful, violent or sexual content, content involving minors inappropriately, or content that violates human dignity.

4.5 Making medical, pharmaceutical or health-supplement efficacy claims, or guaranteed-return claims for investments or financial products, without the qualifications the law requires.

4.6 Impersonating others, forging or altering documents, or fabricating reviews and endorsements.

4.7 Penetration testing, reverse engineering, decompilation, circumventing quota or permission controls, or extracting or reconstructing back-end algorithms and weights.

4.8 Using scripts, crawlers or other automation to extract or export platform data at volume or in an anomalous pattern beyond normal human use.

4.9 Using the Service to provide third parties with something substantially equivalent to the platform itself.

5. Duties When Using AI Output

5.1 Output is generated by AI models and may contain errors, outdated information or inappropriate citations. The Customer shall review and verify before publishing.

5.2 For medical, legal, financial, tax or other regulated subject matter, the Customer shall have a qualified person review the Output before publication.

5.3 Where the Customer's jurisdiction requires AI-generated content to be labelled, the Customer is responsible for complying.

5.4 The Customer shall not present Output as an official statement, press release or expert opinion of a third party.

6. Data and Personal Data

6.1 The Customer shall not input personal data for which it has no lawful basis of collection and use.

6.2 The Customer shall not input other people's financial account numbers, passwords, biometric data or comparably sensitive material.

7. Monitoring, Enforcement and Appeal

7.1 The Provider may monitor anomalous usage and abuse signals, and retain the audit records necessary to do so.

7.2 Where the Provider identifies suspected breach, it may, proportionately to the circumstances: warn, restrict specific functions, suspend the account, or terminate the Service. Where the breach is serious or presents immediate harm, the Provider may suspend or terminate without prior warning.

7.3 Where the Service is terminated for breach of this Policy, fees already paid are not refunded and the Provider reserves the right to claim damages.

7.4 A Customer that disagrees with an enforcement action may submit an explanation by email to legal@truelink-group.com within 7 days of the notice, and the Provider will respond within a reasonable period.

8. Changes to this Policy

The Provider may adjust the specific boundaries in this Policy for cost, security, legal or operational reasons, giving notice under clause 18 of the Agreement. A Customer that does not accept the change may terminate under that clause.

Contact

• Company誠通智匯有限公司（Chengtong Zhihui Co., Ltd.）
• CountryTaiwan
• UBN60381491
• Billingsupport@truelink-group.com
• Legallegal@truelink-group.com

Frequently asked questions

How much does the Enterprise Unlimited plan cost?
NT$10,500 per 30-day period, including 5% Taiwan business tax (NT$10,000 net plus NT$500 tax). Until online payment is enabled, we take bank transfer, remittance or cash, and activate the account once finance verifies receipt.

Does "unlimited" really mean unlimited?
It means unlimited within the fair-use boundaries in Schedule 1. When a limit is reached, that class of service stops until the next reset. We do not silently throttle, downgrade, or convert usage into metered overage charges.

Who owns the content generated on the platform?
Rights in your input stay with you. For the output, we grant you a worldwide, non-exclusive, sublicensable and irrevocable licence to use it commercially. Note that whether purely machine-generated material attracts copyright is unsettled in current practice, so add substantive human authorship if you need copyright protection.

When can I get a refund?
If you produced no output at all during a period, email support@truelink-group.com within 14 days of that payment for a full refund of the period. Once you have produced output and a certificate has been issued, that period is non-refundable: the service was delivered and the certificate is permanently public and independently verifiable.

Can I resell the enterprise subscription?
No. The plan is for the contracting company and its authorised users only. Resale, sublease, distribution, white-labelling, or giving third parties platform access are prohibited, and breach means immediate termination without refund.

How long do you keep my records?
Signature, payment, invoice, KYC and audit records are kept for 2,555 days (7 years), on the basis of contractual necessity plus Taiwan tax and commercial accounting retention duties. After that we delete or de-identify them, and we review this policy every 12 months.